Requirement: Technical Support
Job Location: Kolkata
Experience: 1-2years
Job Description:
-Answer ACD calls and access customers’ technical support needs and handle/route accordingly
-Log Customer calls
-Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools
-Use troubleshooting techniques to identify products that are defective
-Identify and provide input on unique or recurring customer problems
-Update knowledge of customers product line and service offerings ,current products and technologies
-Ensure proper escalation procedures
Desired:
-Knowledge of ISP’s, and client applications/on-line tools
-Ability to use the phone system
-Customer Service Skills
-Knowledge of Products and Processes
-Ability to analyze and solve technical problems.
-Excellent spoken and written communication skills
-Reasonably good Key boarding Skills
Company Name: Wipro BPO Solutions Ltd
Company Profile: Wipro BPO India is committed to offering quality and long term services to its customers. There are mainly three areas where Wipro focuses – knowledge processing, equipping BPO technology, and reengineering the business process.
Wipro is more than just a BPO as it places the customer first, thus making every effort to ensure that all client requirements are duly fulfilled.
The headquarters of Wipro BPO India is in Bangalore. Professionals at Wipro BPO India work towards making new innovations, offering new talents, a framework for self- sustainability, and domain knowledge. The services offered are customized and cost- effective
Website: http://www.careers.wipro.com/bpo
Email: belapur-naukri@wipro.com
Address:
Wipro BPO Solutions Ltd
Wipro BPO, Tower7, 3rd Floor, Above CBD Belapur
Station, CBD Belpur, Navi Mumbai, Mumbai.
Telephone No: 91-22-30954029
